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Thank you for shopping with Tanda Candles! Each order is prepared and packaged with care to make sure your products arrive safely.

Order Processing

Please allow 3–5 business days for your order to be processed before shipping.

Business days are Monday through Friday and do not include weekends or holidays. During sales, holidays, new product launches, or periods of high order volume, processing times may be slightly longer.

Shipping & Delivery

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping times are estimates and may vary depending on your location and the shipping carrier.

Please keep in mind that processing time and shipping time are separate.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery delays may occur due to weather, holidays, carrier issues, or other circumstances outside of Tanda Candles' control.

We appreciate your patience if your package experiences an unexpected carrier delay.

Shipping Addresses

Please make sure your name, apartment/unit number, street address, city, state, and ZIP code are correct before submitting your order.

Tanda Candles is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Stolen Packages

Tanda Candles is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and check with household members or neighbors.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include your order number, photos of the damaged product, and photos of the shipping packaging so we can review the issue and assist you.

Returned Packages

If a package is returned to Tanda Candles because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order shipped again.

Questions About Your Order?

If you have questions regarding shipping or the status of your order, please contact Tanda Candles using the contact information provided on our website and include your order number.

Thank you for shopping with Tanda Candles. We appreciate your support!