At Tanda Candles, every product is prepared with care, and we want you to be happy with your purchase. Due to the nature of our handcrafted, fragrance, and personal care products, all sales are final.

Returns & Exchanges

For health, safety, and quality reasons, we do not accept returns or exchanges on candles, air fresheners, soaps, or other fragrance products.

Please review your order carefully, including your selected products and scents, before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect product

• Photos of the packaging, if the item was damaged during shipping

Once we review your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Scent Preferences

We understand that everyone experiences fragrance differently. Because scent preference is personal, we cannot provide refunds or exchanges simply because you do not like a fragrance after receiving it.

We encourage you to review our scent descriptions before purchasing.

Order Cancellations

Once an order has entered processing or has been shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible. We cannot guarantee that a cancellation can be completed.

Shipping Costs

Original shipping charges are non-refundable unless the mistake was made by Tanda Candles.

Contact Us

If you experience an issue with your order, please contact Tanda Candles using the contact information provided on our website.

We appreciate your understanding and thank you for supporting Tanda Candles.

Handmade with care. Created for your home.